---
title: Troubleshooting | Pearl Diver Knowledge Base
description: Troubleshooting
---

[Skip to content](https://help.pearldiver.io/troubleshooting#main-content)

[Raise a Ticket](https://help.pearldiver.io/kb-tickets/new)

![Group 1](https://help.pearldiver.io/hubfs/Group%201.svg)

Open main navigation

Close main navigation

- [Raise a Ticket](https://help.pearldiver.io/kb-tickets/new)
- [Contact us](mailto:support@blackpearl.com)

[Contact us](mailto:support@blackpearl.com)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Pearl Diver Knowledge Base](https://help.pearldiver.io/)
2. [Troubleshooting](https://help.pearldiver.io/troubleshooting)

# Troubleshooting

- [How to Remove the Pearl Diver tracking pixel on my website?](https://help.pearldiver.io/how-to-remove-the-pearl-diver-tracking-pixel-on-my-website)

## Website Visitor Data - Pixels

- [How to Identify and Correct Lazy Loading for Your Website Tracking Pixel](https://help.pearldiver.io/pearl-diver-correct-lazy-loading-for-your-tracking-pixel-on-your-website)

- [Troubleshooting](https://help.pearldiver.io/troubleshooting#main-content)

    - [Website Visitor Data - Pixels](https://help.pearldiver.io/troubleshooting#website-visitor-data-pixels)
- [Integrations](https://help.pearldiver.io/integrations#main-content)

    - [Zapier](https://help.pearldiver.io/integrations#zapier)
    - [TikTok](https://help.pearldiver.io/integrations#tiktok)
    - [REST API](https://help.pearldiver.io/integrations#rest-api)
    - [Salesforce](https://help.pearldiver.io/integrations#salesforce)
    - [Mail apps](https://help.pearldiver.io/integrations#mail-apps)
    - [CRMs](https://help.pearldiver.io/integrations#crms)
    - [General](https://help.pearldiver.io/integrations#general)
    - [Google Drive](https://help.pearldiver.io/integrations#google-drive)
    - [SharePoint](https://help.pearldiver.io/integrations#sharepoint)
    - [MCP](https://help.pearldiver.io/integrations#mcp)
    - [Beeswax](https://help.pearldiver.io/integrations#beeswax)
- [FAQs](https://help.pearldiver.io/faqs)
- [Getting started](https://help.pearldiver.io/getting-started#main-content)

    - [Web Data](https://help.pearldiver.io/getting-started#web-data)
    - [Intent Data](https://help.pearldiver.io/getting-started#intent-data)
    - [Account Settings](https://help.pearldiver.io/getting-started#account-settings)
    - [Best Practices](https://help.pearldiver.io/getting-started#best-practices)
    - [First Time User Training](https://help.pearldiver.io/getting-started#first-time-user-training)
- [General](https://help.pearldiver.io/general#main-content)

    - [Updates](https://help.pearldiver.io/general#updates)
- [Support](https://help.pearldiver.io/support#main-content)

    - [Web Data](https://help.pearldiver.io/support#web-data)
    - [Cancel your account](https://help.pearldiver.io/support#cancel-your-account)
- [Features](https://help.pearldiver.io/features)

[![Group 1](https://help.pearldiver.io/hubfs/Group%201.svg "Group 1")](http://blackpearl.com)

**© 2025 Blackpearl Group Limited.**

<https://www.facebook.com/> <https://www.instagram.com/> <https://www.linkedin.com/>