We understand that circumstances change, and you may be considering canceling your Pearl Diver subscription. Before you proceed, we want to ensure that you have all the information you need to make an informed decision.
💡What to Consider Before Requesting Cancellation
1. Need Additional Features or Support to use Pearl Diver?
Before canceling, consider reaching out to our customer support team (support@blackpearl.com). They can help you explore additional features and offer assistance with any challenges you may be facing. Our platform is continually evolving, and there may be solutions or enhancements that address your specific needs either actively available or in the works.
2. Temporary Inactivity or Request to Pause Options
If you're facing a temporary situation that impedes your use of Pearl Diver, or are in need of time to revamp your marketing strategies or website, our support team are able to explore our pause options for you. Pausing your subscription allows you to retain your account settings and data while temporarily suspending billing. This way, you can seamlessly resume your subscription when you're ready.
3. Customization and Training
You may not be fully aware of all the customization and training options available within Pearl Diver. Consider scheduling a free, personalized training or consulting session with our customer success agents to unlock the full potential of the platform based on your specific requirements. Reach out to support@blackpearl.com to schedule a call with our Customer Support team.
4. Need support with increasing web traffic or handling your Pearl Diver data from a Marketing perspective?
No worries! Our Customer Support team is able to assist with customized advice, or we can connect you with our Pearl Diver Partners who offer advice and assistance in this area. Contact support@blackpearl.com regarding this and we'll connect you with the best option suited to your needs and preferences!
✅Top Things We Can Do to Help
1. Enhance Features and Functionality
If your reason for cancellation is a specific feature request or functionality improvement, please share your feedback with us! We are committed to continuously improving our platform, and your input will guide our development efforts.
2. Personalized Support and Training
Our customer support and success team is available to provide personalized assistance and training. Whether you need help navigating the platform, setup assistance, or advice to best utilize the features of Pearl Diver, we're here to ensure you get the most out of your subscription.
3. Special Offers or Discounts
In some cases, financial considerations may lead to cancellations. Let us know more about your situation, we may be able to offer special promotions, discounts, or alternative plans that better suit your budget.
Remember, we value your feedback and are here to assist you. If you have any concerns or questions, don't hesitate to contact support@blackpearl.com. We appreciate your continued partnership with Pearl Diver and look forward to addressing any challenges you may be facing.
Canceling Your Pearl Diver Subscription
To cancel your Pearl Diver subscription, follow these simple steps:
1. Log in to your Pearl Diver dashboard
2. Navigate to the settings page by clicking the gear icon in the left hand panel
3. Click on Billing & Plans
4. Click Cancel Subscription
2. Navigate to the settings page by clicking the gear icon in the left hand panel
3. Click on Billing & Plans
4. Click Cancel Subscription
5. A new window will pop up with the following message. Click Request to Cancel if you wish to proceed.
6. The following message will appear at the lower right corner confirming cancellation request was sent to our support team.
7. Our support team will send an email within 2 business days verifying your subscription is cancelled.
*If the above steps haven't been actioned before a new billing cycle, subscription charges will still apply.