Plans change, and there may be a point where you're thinking about canceling Pearl Diver. This guide walks you through the whole process, and covers a few options worth checking first in case one of them fits your situation better than canceling.
✅ Before you cancel
The support team can often sort out whatever is prompting the cancellation, so it's worth a quick email to [email protected] before you go ahead. A few things they can help with:
- Missing a feature or stuck on setup — some of what you need may already exist or be on the way, and the team can walk you through it.
- Just need a break — you can pause your subscription instead of canceling. Pausing keeps your account, settings, and data, and stops billing until you're ready to come back.
- Not sure you're getting full value — book a free training or consulting session with a customer success agent to set Pearl Diver up around your goals.
- Want help turning traffic into results — the team can advise directly, or connect you with a Pearl Diver partner who does this day to day.
Cancel your subscription
When you're ready to go ahead, follow these steps. Canceling is a request that goes to the support team, who confirm it by email.
- Log in to your Pearl Diver dashboard at pearldiver.blackpearl.com.
- Open Settings by clicking the gear icon in the left-hand navigation.
- Click Billing & Plans.
- Click Cancel Subscription.
- A window pops up to confirm. Click Request to Cancel to proceed.
- A message appears in the lower-right corner confirming your cancellation request has been sent to the support team.
- Within 2 business days, the support team emails you to confirm your subscription is canceled.
Important: Complete these steps before your next billing cycle starts. If the request isn't submitted in time, that cycle's charge still applies.
Need help? Email us at [email protected]. Please include your account details and a brief description of your issue.