Configuration errors can occur when connecting or re-authenticating advertising platforms such as Google Ads and Meta. These errors are commonly related to account permissions, security settings, or required terms and conditions.

🔴 Google Ads — “Configuration Error: undefined”

What does this mean?

A “Configuration Error: undefined” message may appear when attempting to connect a Google Ads account.

One common cause is insufficient permissions for the Google Ads account being connected.

How to resolve it

1. Log in to the relevant Google Ads account.
2. Go to Admin → Access and security.
3. Locate the Google account/user being used to connect the account.
4. Confirm that the user has Admin-level access.
5. If the user has Standard, Read-only, or Email-only access, update their permissions to Admin.
6. Return to Pearl Diver and try connecting or configuring the Google Ads account again.

Important: Admin-level access may be required for Pearl Diver to successfully configure the Google Ads integration.

Example

Ad Account: abctest - ttt (2130982139)
Issue: Unable to connect the Google Ads account due to a configuration error.

If the error continues after confirming Admin access, contact the Pearl Diver support team for further assistance.

🔵 Meta — “Configuration Error: General Configuration”

What does this mean?

A “Configuration Error: General Configuration” message may indicate that the Meta advertising account has an account-level permission or security requirement that has not been completed.

Two common causes are:

• Two-factor authentication (2FA) is not enabled
• Meta's required terms and conditions have not been accepted

How to resolve it

Step 1 — Check Two-Factor Authentication

1. Log in to the relevant Meta account.
2. Check the account's security settings.
3. Confirm that two-factor authentication (2FA) is enabled for the relevant user(s).
4. If 2FA is not enabled, activate it.
5. Return to Pearl Diver and try configuring the Meta integration again.

Step 2 — Accept Meta's Terms and Conditions

1. Log in to the relevant Meta Business/Ads account.
2. Check for any outstanding terms, conditions, or agreements that require acceptance.
3. Accept any outstanding requirements.
4. Return to Pearl Diver and retry the integration.

🔵 Meta — “Configuration Error: undefined”

What does this mean?

A “Configuration Error: undefined” message may occur when attempting to connect or re-authenticate a Meta integration.

The exact cause may vary depending on the account configuration, permissions, or authentication status.

How to resolve it

1. Confirm that the user connecting the Meta account has the required permissions.
2. Confirm that 2FA is enabled where required.
3. Check whether there are any outstanding Meta terms or conditions that need to be accepted.
4. Re-authenticate the Meta integration.
5. Return to Pearl Diver and try configuring the integration again.

If the error persists after completing these checks, contact the Pearl Diver support team and provide the exact error message, account name, and a screenshot of the error.

Still Getting a Configuration Error?

If you have completed the relevant troubleshooting steps and the error continues, contact Pearl Diver Support.

Email: [email protected]

When contacting support, include:

• Your Pearl Diver account details
• The advertising platform (Google Ads or Meta)
• The affected ad account
• The exact error message
• A screenshot of the error
• The steps you have already tried

Providing this information will help the support team identify and resolve the issue more quickly.