The Pearl Diver Customer Success team can help with questions, account issues, or anything else that comes up. Here are the ways to reach them.

✅ Email support to open a ticket

Email is the fastest way to reach the team. Send your question to [email protected] with enough detail for them to act on it right away, and they'll respond promptly.

💡 Search the Pearl Diver Help Centre

Before you open a ticket, check the Help Centre. Many common questions already have a guide, and searching is often faster than waiting on a reply.

✅ Book a support call

Our Customer Success team is available Sunday through Friday, from 8:00 a.m. to 8:00 p.m. EST.

To book a support call, you can either:

Email us at [email protected] with your account details and a brief description of what you would like to discuss. Our team will verify your account and provide you with a scheduling link for the appropriate team member. Support sessions are conducted via Zoom, Book a Support Session directly using the link.