Plans change, and there may be a point where you're thinking about canceling Pearl Diver. This guide walks you through the whole process, and covers a few options worth checking first in case one of them fits your situation better than canceling.

✅ Before you cancel

The support team can often sort out whatever is prompting the cancellation, so it's worth a quick email to [email protected] before you go ahead. A few things they can help with:

• Missing a feature or stuck on setup — some of what you need may already exist or be on the way, and the team can walk you through it.
• Just need a break — you can pause your subscription instead of canceling. Pausing keeps your account, settings, and data, and stops billing until you're ready to come back.
• Not sure you're getting full value — book a free training or consulting session with a customer success agent to set Pearl Diver up around your goals.
• Want help turning traffic into results — the team can advise directly, or connect you with a Pearl Diver partner who does this day to day.

Cancel your subscription

When you're ready to go ahead, follow these steps. Canceling is a request that goes to the support team, who confirm it by email.

1. Log in to your Pearl Diver dashboard at pearldiver.blackpearl.com.
2. Open Settings by clicking the gear icon in the left-hand navigation.
3. Click Billing & Plans.
4. Click Cancel Subscription.
5. A window pops up to confirm. Click Request to Cancel to proceed.
6. A message appears in the lower-right corner confirming your cancellation request has been sent to the support team.
7. Within 2 business days, the support team emails you to confirm your subscription is canceled.

Need help? Email us at [email protected]. Please include your account details and a brief description of your issue.